We want you to shop with confidence. Because MRPCSHOP sells digital products — game CD keys, gift cards, and top-up codes — delivered instantly by email or account, our refund policy works differently from a physical goods store. Please read the conditions below before requesting a refund.
| Refund window | 30 days from delivery, for eligible issues only |
| Refund shipping | Not applicable — all products are digital |
| Refund method | Original payment method |
| Restocking fee | None |
| Refund processed within | 5-7 business days of approval, depending on payment method |
Refund Eligibility
Because digital codes cannot be “returned” once revealed or redeemed, refunds are only available in the following cases:
- The code is invalid, already used, or does not work when redeemed
- The code was for the wrong product, platform, or region than what you ordered
- You did not receive your code within a reasonable time after payment was confirmed
- A duplicate order was placed and charged in error
To qualify for a refund, you must contact us within 30 days of the delivery date and provide the required information below.
Non-Refundable Cases
Refunds cannot be issued once a code has been successfully revealed, redeemed, or used, except where the case falls under Refund Eligibility above. This includes:
- Change of mind after a code has been revealed or delivered
- Codes redeemed on a platform or account different from what you specified at checkout
- Final Sale items or items marked as non-refundable on the product page
Non-refundable items are clearly identified as such on the product page at the time of purchase.
Invalid, Incorrect, or Undelivered Codes
If your code doesn’t work, was for the wrong item, or never arrived, contact us within 30 days of delivery at support@mrpcshop.com. Please include:
- Your order number
- A description of the problem
- A screenshot of the error message or redemption attempt, if applicable
We’ll review your request and provide next steps. In these cases, you’ll receive a replacement code or a full refund, at your preference.
How to Request a Refund
- Email support@mrpcshop.com with your order number and a description of the issue.
- We’ll review your order and code status and confirm eligibility.
- If approved, we’ll issue a replacement code or process your refund.
Verification and Approval
Because codes are digital and instantly delivered, we verify each refund request against our order and delivery records before approval. This helps us confirm a code was genuinely invalid, undelivered, or incorrect, and protects against fraudulent refund requests. Approval decisions are based on this verification.
Refunds
- Approved refunds are issued to your original payment method.
- Refunds are typically processed within 5-7 business days of approval, depending on your payment method.
- We do not charge restocking or processing fees on approved refunds.
- If your order was charged in a currency different from your payment method’s currency (for example, charged in USD but billed to a PKR-based card), the refund will be converted back using the same exchange rate and conversion method applied at the time of the original charge.
Please allow additional time for your bank or card issuer to post the refund to your account. Note that your bank or card network may apply its own conversion rate or additional fees at the time of refund, which are outside our control.
Shipping Region
As all products are delivered digitally, this policy applies to orders placed from any location we serve.
Contact Us
If you have any questions about refunds, please visit our Contact Us page — we’re happy to help.