We want you to shop with confidence. MRPCSHOP sells both digital products — game CD keys, subscription codes, and top-up codes, delivered instantly by email or account — and physical game copies, shipped to your address. Because these two product types work differently, our refund conditions differ between them. Please read the sections below before requesting a refund.
| Refund window | 30 days from delivery, for eligible issues only |
| Refund shipping | Not applicable for digital codes. Eligible physical items can be returned in-store or by mail to our Dubai location. If an item arrived damaged, defective, or incorrect, MRPCSHOP covers the return cost. For change-of-mind returns, the customer covers return shipping, calculated based on your location. |
| Refund method | Original payment method |
| Restocking fee | None |
| Refund processed within | 5-7 business days of approval, depending on payment method |
Digital Products — Refund Eligibility
Because digital codes cannot be “returned” once revealed or redeemed, refunds for digital game keys, subscription codes, and top-up codes are only available in the following cases:
- The code is invalid, already used, or does not work when redeemed
- The code was for the wrong product, platform, or region than what you ordered
- You did not receive your code within a reasonable time after payment was confirmed
- A duplicate order was placed and charged in error
To qualify for a refund, you must contact us within 30 days of the delivery date and provide the required information below.
Digital Products — Non-Refundable Cases
Refunds cannot be issued once a code has been successfully revealed, redeemed, or used, except where the case falls under Refund Eligibility above. This includes:
- Change of mind after a code has been revealed or delivered
- Codes redeemed on a platform or account different from what you specified at checkout
- Final Sale items or items marked as non-refundable on the product page
Non-refundable items are clearly identified as such on the product page at the time of purchase.
Invalid, Incorrect, or Undelivered Codes
If your code doesn’t work, was for the wrong item, or never arrived, contact us within 30 days of delivery. Please include:
- Your order number
- A description of the problem
- A screenshot of the error message or redemption attempt, if applicable
We’ll review your request and provide next steps. In these cases, you’ll receive a replacement code or a full refund, at your preference.
Physical Products — Return & Refund Eligibility
Physical game copies may be returned within 30 days of delivery if they are:
- Unused, unopened, and in original condition, with all original packaging and accessories, or
- Received damaged, defective, or different from what you ordered
If the item arrived damaged, defective, or incorrect, MRPCSHOP covers the full cost of the return. For change-of-mind returns on eligible unopened items, return shipping is the customer’s responsibility and is calculated based on your location; the item can be brought in-store or mailed to our Dubai location.
Physical Products — Non-Refundable Cases
Physical items that have been opened, used, or damaged after delivery (other than due to a defect present on arrival), or items marked as Final Sale on the product page, are not eligible for return or refund.
How to Request a Digital Refund
Digital game keys, subscription codes, and top-up codes cannot be physically returned. To request a refund or replacement:
- Contact us with your order number and a description of the issue.
- Include a screenshot of the error message or redemption attempt, if applicable.
- We’ll review your order and delivery records to confirm eligibility.
- If approved, we’ll issue a replacement code by email, or process a refund to your original payment method — no item needs to be sent back.
How to Return a Physical Product
Eligible physical game copies can be returned in-store or by mail to our Dubai location. To start a return:
- Contact us with your order number and a description of the issue before returning the item.
- We’ll confirm eligibility and, if requested, ask for photos of the product and packaging.
- Once approved, send the item back — unused, in its original condition, with all original packaging and accessories — either in person or by mail to Office 1411, Deira Twin Tower 37A, Baniyas Rd, Al Rigga, Deira, Dubai, United Arab Emirates.
- Our team will inspect the item once received and confirm your refund or replacement.
If the item arrived damaged, defective, or different from what you ordered, let us know when you contact us — MRPCSHOP covers the full return cost in these cases and can arrange collection instead of asking you to return it yourself. For change-of-mind returns, return shipping is paid by the customer and calculated based on your location.
International Returns
For returns from outside the UAE, contact our support team and we’ll assign a courier to pick up the item from your location instead of asking you to arrange shipping yourself. If the item is damaged, defective, or different from what you ordered, MRPCSHOP covers this pickup cost. For change-of-mind returns, the pickup/return cost is the customer’s responsibility.
Verification and Approval
We verify each refund or return request against our order, delivery, and shipping records before approval. This helps us confirm a digital code was genuinely invalid, undelivered, or incorrect, or that a physical item qualifies for return, and protects against fraudulent requests. Approval decisions are based on this verification.
Refunds
- Approved refunds are issued to your original payment method.
- Refunds are typically processed within 5-7 business days of approval, depending on your payment method.
- We do not charge restocking or processing fees on approved refunds.
- If your order was charged in a currency different from your payment method’s currency, the refund will be converted back using the same exchange rate and conversion method applied at the time of the original charge.
Please allow additional time for your bank or card issuer to post the refund to your account. Note that your bank or card network may apply its own conversion rate or additional fees at the time of refund, which are outside our control.
Contact Us
If you have any questions about refunds or returns, please visit our Contact Us page — we’re happy to help.