Answers to the questions we hear most often. If you don’t see what you’re looking for, our support team is happy to help.
1. Where do you ship?
Digital game keys, subscription codes, and top-up codes are delivered instantly worldwide by email or account. Physical game copies currently ship within the United Arab Emirates only. Physical orders are processed within 0–1 business day, and standard delivery usually takes 1–2 business days after shipment.
2. How can I track my order?
Digital orders don’t require tracking, since codes are delivered directly to your email or account. For physical orders, you’ll receive a confirmation email with your tracking number once shipped. Tracking information may take up to 24 hours to become available.
3. What payment methods do you accept?
We accept secure payments through Visa and Mastercard, processed via our third-party payment gateway.
4. Can I cancel or change my order?
Digital orders are delivered instantly once payment is confirmed and generally cannot be canceled after delivery. Physical orders may be canceled before they’ve shipped; once shipped, they cannot be canceled. If you need help, please contact us as soon as possible.
5. What is your return policy?
Digital game keys and subscription codes are non-refundable once delivered, revealed, or redeemed, except in cases of a verified defect or delivery error. Physical items may be eligible for return if unused and in original condition. See our Refund & Returns Policy for complete details.
6. How long does it take to receive a refund?
Once a refund request is reviewed and approved, refunds are processed back to your original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
7. What should I do if I receive an invalid code or a damaged/incorrect physical item?
If a digital code doesn’t work, or a physical order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and a description of the issue. We’ll review your request and provide next steps.
8. Are my payments and personal information secure?
Yes. We use SSL encryption and secure payment gateways to protect your payment information. We do not store your complete credit card information, and we’re committed to protecting your personal information in accordance with our Privacy Policy.
9. How can I contact customer support?
You can reach our customer support team by visiting our Contact Us page. We aim to respond to all inquiries within one business day.
10. Do you charge shipping fees?
Digital products carry no shipping cost. Physical orders within the UAE ship free, with no minimum order value required.
11. Do digital keys and codes come with a warranty?
Digital keys and codes are covered against delivery errors or invalid/non-working codes at the time of purchase. Once a code has been successfully redeemed, any further issues are subject to the policies of the platform or publisher it was redeemed on.
12. Will I be charged customs duty or import tax on delivery?
No. Digital products are delivered electronically and are never subject to customs or import charges. All prices for physical orders on mrpcshop.com are Delivered Duty Paid (DDP) — shipping costs and any applicable customs duties or import taxes are already included in the product price. You won’t be asked to pay anything extra to the carrier or customs on delivery. See our Customs & Duty Policy for full details.